"The demand for executive decision making tools is increasing across all sectors while security is becoming a major concern with all organizations"- University of California (UCLA)-IIT Bombay Survey, IT in Business, 2005.
Tomorrows managers will increasingly rely on decision aids for tactical, and strategic management decisions. A great deal of research and tools have been developed for operations and production decision making. There is scope for marketing decision aid tools, and Strategic Management tools. For the first time, a survey has undervalued the hype about outsourcing terming it as restricted to operational sectors like programming and network management. It is interesting to note that organisations are increasingly focusing on customer-interaction technology. Technology awareness among customers is increasing and IT companies have to deliver better solutions. In particular, there is a correction to the Agency theory in Economics, though transaction costs of organisations reduce, there is a significant increase in technology costs. The new areas to look out for Pervasive computing, Human factors in Computing, and Cryptography.
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